Our Customers


Our Customers covers all areas in which AAK interacts with customers. It includes products, product development, food safety, product information and market communication. Interaction with customers is based on sound business ethics and a deep understanding of the company’s responsibility for safeguarding customer brands. As a supplier of ingredients for some of the world’s best-known brands, AAK recognizes its role and its customers’ expectations and see these as key elements in the way the AAK company program is executed.

Over the years, AAK has established long-standing relationships with customers built on mutual respect and a detailed understanding of customer needs. Knowing your customers means knowing your markets, and that gives AAK a head start when responding to market trends. From time to time, AAK even has set new trends through the development of leading-edge solutions.

Oils and fats from AAK perform valuable functions in customers’ products. They may ensure the right melt-down property, carry flavour, supply essential fatty acids, provide structure, and much more. In each case, AAK’s understanding of customers’ requirements is crucial when developing the right solution. In cooperation with our customers’ key people, AAK’s experts test applications, co-develop solutions, and explore new production methods.

Our Customers achievements 2016

AAK Code of Conduct for Agents and Distributors
After successfully having implemented our Code of Conduct with all employees, and our Supplier Code of Conduct with our raw material suppliers, we began implementing our Code of Conduct for Agents and Distributors in 2014. In 2016, we achieved 80 percent implementation which is the same as the year before. However, the implementation now includes agents and distributors related to our sites in Turkey, Japan, Brazil, and China. Our joint venture in India is still not part of the scope.

E-learning courses
All employees in the palm oil target group have passed our e-learning module on responsible palm oil. Our module on responsible shea was launched during the fourth quarter 2016 with the ambition that 50 percent of the target group should pass before the end of that year. This was just achieved as 51 percent had passed at the turn of the year. For priority reasons we decided to postpone the launch of our CSR introduction module to 2017.

Our Customers objectives 2017+

CSR training
During 2017, 80 percent of all relevant employees should have passed the e-learning module on CSR in AAK.

Responsible shea training
By the end of 2017, 100 percent of all relevant employees should have passed the e-learning module on Responsible sourcing of shea in AAK.

Sustainable sourcing
Before the end of 2017, an e-learning module on sustainable sourcing in AAK should be launched.

AAK Code of Conduct for Agents and Distributors
The Code should during 2017 be implemented by minimum 80 percent of AAK Agents and Distributors including 2016 acquisitions.

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